Terms & Conditions

terms-and-conditionsGuest Registration
As part of the local requirements, all villa and hotel guests in Indonesia need to be registered with the local authorities within 24 hours of arrival at their destination. A nominal cost of around Rp. 25,000 per person is charged. This is a very simple procedure and involves the following:

1. The villa staff will take a photocopy of each guest’s passport shortly after arrival at the villa.
2. A registration form will need to be filled out & signed by each guest
3. These papers will then be taken to the immediate village registration office

Seasons, check-in, check-out
If not specified otherwise: high season is Chinese New Year, Easter week, the months of July and August and the 20th December through to the 10th January. All other times are considered low season.
The normal minimum stay during the low season period is 4 nights and 7 nights during the high and peak season periods.
The standard check-in time for villas is 14:00 and the standard check-out time is before 12:00.
In Indonesia, usually the service charge is 11% and government tax is 10%. Certain villas however include these if not specified otherwise.

Payments for villa rental bookings can be done through bank transfer. We send an invoice regarding your requests. For booking before 60 days, we require 50 % of final payment to reserve the property. Final payment is due 60 days prior to departure or immediately if booking is made less than 60 days prior to departure and must be received promptly in order to guarantee your reservation.

All charges incurred for bank transfer transactions will be borne by the hirer. Please note that in addition to the sending bank, fees may also be levied by the correspondent and receiving banks.

Telephone Charge Bond
International calling rates are very high in Indonesia. Should you require the use of the villa telephone, we will need a bond by way of a Credit Card imprint or US$200 in cash as a form of deposit/security. We cannot always receive a detailed statement from laurelhardyphone“Telkom” the national telephone company prior to a guest’s departure. Upon receipt of the telephone statement we will forward you a copy of the statement detailing the telephone calls, together with an authorization for a Credit Card Debit for you to approve and sign for the appropriate amount. Some Villas also offer prepaid international telephone calling cards where you can save up to 80% on international call charges. Other villas have only hand phones available. Please ask our staff at the time of your reservation about the telephone set up of the villa of your choice.

If you do not wish to use the villa telephone, the telephone can be disconnected for the rental period. It is also very easy to purchase local ‘Halo Telephone Cards” to use in your mobile hand phone. Telkom Save dialing cards give the option to make international phone calls (VoIp) with a reduced tariff.

Guest Responsibilities
Guests are responsible for any damage to the villa property or for any extra charges incurred. We will ask you to settle all outstanding payments or damage repayment before departure.
Guests shall not bring drugs or any other prohibited items to the villa property or engage in any illegal activities while staying in the rental property. Furthermore, guests are not allowed to produce extensive noise levels and shall respect the privacy of other guests and next door neighbours.

We strongly recommend that you take out a comprehensive insurance to protect you and all those that accompanying you for the full time of your visit against illness, injury, death, loss of baggage and personal items, cancellations and other travel contingencies. We also strongly recommend a health insurance that covers medical evacuation for emergencies.

Ccancellation insuranceancellation & Refunds
Cancellation of a booking at any time may result in forfeiture of deposit and payments made. Refund of monies paid for villa rental and services will be made only under the following circumstances: 1.) The villa becomes unfit for habitation and no equivalent replacement villa can be obtained. This qualifies for a 100% refund; 2.) The villa is re-booked by another party for the period of the initial booking. If only a portion of the rental time is re-booked, a pro-rata refund will be done. Any rental payments that qualify for a refund, whether in whole or pro-rata, will be subject to a deduction of a 15% administration fee.
Please note that certain villas have different policies concerning cancellations and refunds.

TORTOR property acts only as agent for the villa owners, suppliers and/or contractors who are providing accommodation, transport, and services. Under no circumstances shall TORTOR property be responsible for any loss, expense, damage, claim or injury either directly or indirectly, consequential or otherwise whatsoever, however caused or incurred, whether arising in contract or otherwise in law or equity as a result of rendering of the services or accommodations as described or substituted, or by reason of terrorist or military action, riots, revolution, insurgency, civil war, adverse government action or inaction or acts of God, or by any agents, employees, subcontractors, servants or third parties whatsoever supplying any of the services or accommodations herein or as substituted. If any accommodations and/or services are substituted, TORTOR property will act at all times in good faith and use its best efforts to substitute with accommodations and/or services of a type comparable to or better than those originally contracted. TORTOR property at their sole and unfettered discretion reserves the right to refuse or discontinue service to any person(s) and/or to rescind any contract for accommodations or guest services.

Bali villa rent LogoGeneral Terms and Conditions: TORTOR Property Group

The use of the web site (the “Web Site”) is subject to the terms and conditions stated herein. Use of the Web Site constitutes an agreement by you, the user, that your use is governed by these terms and conditions. In addition, when using particular TORTOR property services, you will be subject to any guidelines or rules applicable to such services that may be posted from time to time.

Ownership of Copyrights/Usage Restrictions
The works of authorship contained in this Web Site, including but not limited to all design, text and images, are owned, except as otherwise expressly stated, by TORTOR property or its licensors. Indonesian and worldwide copyright laws and treaty provisions protect the entire contents of this Web Site. In accordance with these terms, except as stated above, you and other Web Site users may not:

– Copy, reproduce, modify, use, republish, upload, post, transmit or distribute in any way material from the Web Site without Bali land property’s express written permission.

– Copy, modify or display trademarks, names or logos appearing on this Web Site in any way without Bali land property’s express written permission.

– Redeliver any of the pages, text, images or other content of this Web Site using “framing” technology without Bali land property’s express written permission.

Disclaimer; No Warranty
The factual information contained in this Web Site is obtained from sources believed to be reliable and accurate. TORTOR property makes no guarantee or warranty, express or implied, as to the reliability, accuracy, timeliness or completeness of that information and is not responsible for any errors or omissions therein, whether caused by the source of the information or TORTOR property. All factual and other information, including any opinions, accessible through the Web Site are provided on an “AS IS, AS AVAILABLE” basis without warranty of any kind and, without limiting the generality of the foregoing, ANY AND ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE SPECIFICALLY DISCLAIMED. TORTOR property is not responsible in any way for any loss that results from the use of the factual information, including but not limited to any lost profits or direct, indirect, special, consequential, compensatory or incidental damage. No advice or information, whether oral or written, obtained by you from TORTOR property or through or from this Web Site shall create any warranty.

TORTOR property only acts as a broker or intermediary between lessors and lessees of real estate. Its agents or employees shall not be held liable to anyone for any errors, omissions or inaccuracies under any circumstances. The entire risk for utilizing the information contained on this site or linked to this site rests solely with the users of this site.

Limitation of Liability
You expressly understand and agree that TORTOR property will not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including, without limitation, damages for loss of profits, goodwill, use, data or other intangible losses (even if TORTOR property has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Web Site; (ii) unauthorized access to or alteration of your transmissions or data; or (iii) any other matter relating to the Web Site.

You may, through hypertext or other computer links, gain access to third parties sites on the World Wide Web, which are not related to or maintained by TORTOR property. Links to third party sites do not imply partnerships, relationships or affiliations with such third parties and TORTOR property takes no responsibility for the content therein, regardless of whether the link is provided by TORTOR property or a third party. No judgment or warranty is made with respect to the accuracy, timeliness, or suitability of the content of any web site to which the Web Site may link, including information on such other web site regarding TORTOR property. By providing access to other web sites, TORTOR property is not endorsing the products and services provided by any web site’s sponsoring organization. Other web sites may include one or more links to this Web Site. Linking to other content within the Web Site is allowed. This limited license expressly prohibits the framing of TORTOR property in any way or any other activity that may create a mis-impression or confusion among users with respect to sponsorship or affiliation. Your correspondence or business dealings with, or participation in promotions of, any advertisers found through the Web Site, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser.

ConfidentialConfidentiality Policy
To the extent a password is provided to you for access to a portion of the Web Site, you agree to keep your password confidential and to notify TORTOR property promptly if such password is lost or stolen or if you become aware of unauthorized use of such password. You acknowledge that you are fully responsible for all activities that occur under your password.

While we value your feedback on our Web Site and services, we request that you be specific in your comments on those services and, not submit any ideas, suggestions, materials, concepts or other information (collectively referred to herein as “Non-Solicited Information”). If, despite our request, you send us any such Non-Solicited Information, all such Non-Solicited Information shall be deemed, and shall remain, the property of TORTOR property and none of the Non-Solicited Information shall be subject to any obligation of confidence on our part and we shall not be liable for disclosure of any Information and shall have unrestricted use of such Information for any purpose whatsoever, commercial or otherwise, without compensation or liability to you or other provider of the Information.

Operation of the Web Site
TORTOR property will use reasonable commercial efforts to keep this Web Site available for access on a 24 hours a day, 7 day a week basis, subject to scheduled downtime for maintenance purposes, unscheduled maintenance and systems outages. There are no assurances, however, that access will be available at all times and uninterrupted. Furthermore, TORTOR property does not warrant that the operation of this Web Site will be error-free, that defects will be corrected, or that this Web Site or the servers that make it available are free from viruses or other harmful components.

Web Site Security
You are prohibited from violating or attempting to violate the security of the Web Site, including, without limitation, (a) accessing data not intended for your viewing or logging into a server or account which you are not authorized to access, (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization or (c) attempting to interfere with service to any user, host or network. Violations of system or network security may result in civil or criminal liability. TORTOR property will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.

Enforcement of Terms and ConditionsBali Balangan
TORTOR property makes no representation that content provided is applicable or appropriate for use in all locations. These terms and conditions are governed and interpreted pursuant to the laws of Bali, Indonesia, notwithstanding any principles of conflicts of law. If you take legal action relating to these terms, you agree to file such action only in the island of Bali and federal courts located in Indonesia. If any part of these terms and conditions is unlawful, void or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of remaining provisions.

Amendments and Modifications
TORTOR property reserves the right to amend the information, services, and/or content of this Web Site, including that related to career opportunities and benefits, at any time without prior notice. The information and materials contained in this Web Site, and the terms and conditions of the access to and use of such information and materials, are subject to change without notice. We suggest that you check these terms periodically for changes. These terms can be accessed from the link at the bottom of our Web Site pages. If you use this Web Site after we post changes to the terms, you accept the changed terms. TORTOR property expressly reserves the right to monitor any and all use of this Web Site.

BaliVillaRent® is a registered service mark of TORTOR property. The Bali Villa Rent and Bali land property Logo and Design are trademarks or service marks of TORTOR property and may not be copied, used or displayed without the prior written consent of TORTOR property.